...Friending The Social Consumer June 16, 2010 With a focus on how brands can listen and learn, Pete Blackshaw (@pblackshaw), EVP of Digital Strategic Services for Nielsen led a Consumer 360 insight session on......d). Joining Pete was Yael Taqqu, Principal at McKinsey & Co., and Frank Eliason, Senior Director of Comcast’s customer service via Twitter (@comcastcares). All three participants couldn’t stress strongly eno... (Read Full Article)